frequently
asked questions

  • Can you mail me a check?

    Yes, you can request to have your auction payout mailed to you by check. Your organization will need to go through an approval process and checks are mailed out by WePay.

  • What happens if items don't sell?

    If items do not sell, you will not be charged any fees. When you select the free plan, it's completely risk free to run an auction on our site. You only pay a fee if your item sells.

  • How do I pay our commission fee and receive my funds?

    Depending on your chosen provider, Stripe, PayPal or WePay will auto-deduct our commission fees and deposit your auction funds in as little as 48 hours.

  • Can I download all my bidder data?

    Yes, you can download any data we collect. It's a great way to keep your donor management database up to date. Also, check out our integrations to see if we can auto-update your donor management tools.

  • What is the commission fee?

    The commission fee is a fee we charge to use our platform. If you select our free plan, we will charge a 5% commission fee of the total amount raised. For example, if your auction raises $1000, we will collect a $50 usage fee. Depending on your auction goals and size, you could limit commission fees by choosing a pre-paid plan. Note that all commission fees can be passed on to the bidders during your set up process, thus eliminating your organization's fees entirely.

  • How much are credit card processing fees?

    We partnered with Stripe, PayPal and WePay to process credit card payments. The typical rate is 2.9% + $.30 a transaction but vary depending on who you use. Stripe, PayPal and WePay accounts can be created from your Auction Dashboard. If you have an existing account, you can easily connect that account to your auction to collect funds.

$276,385,741

Raised thru charity auctions today

Testimonials

Jamie M. Auction Organizer

If this is your first time setting up an online auction, you can't go wrong using Charity Auctions Today. This is a excellent, user friendly application and customer service is top notch!

Julia O. Auction Organizer

The support was just wonderful, so willing to explain everything, offering help with improving the look of our landing page and, overall, extremely helpful. This kind of personal attention is something I really value.

Dr.Nicolosi Auction Organizer

I wanted to drop you a quick note to let you know how beautifully the online auction worked for the Arizona Dental Mission of Mercy Live Auction this past week. It was so easy for our team to set up the auction and follow it up until the live auction.

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