Yes, we have two settings
1. You can force all bidders to pay a specific fee amount you set.
2. You can can give them the option of paying the fee or opting out of the fee.

If items do not sell, you will not be charged any fees. When you select the free plan, it's completely risk free to run an auction on our site. You only pay a fee if your item sells. You can reopen your auction at any time to try and sell the items again at a later date.

Yes, you can download any data we collect. It's a great way to keep your donor management database up to date. Also, check out our integrations to see if we can auto-update your donor management tools.

The management fee is a fee we charge to use our platform. If you select our free plan, we will charge a 5% management fee of the total amount raised. For example, if your auction raises $1000, we will collect a $50 management fee. Depending on your auction goals and size, you could limit management fees by choosing a prepaid plan.

Note: that all commission fees can be passed on to the bidders during your set up process, thus eliminating your organization's fees entirely.

Yes, you can request to have your auction payout mailed to you by check. Your organization will need to go through an approval process and checks are mailed out by WePay or PayPal.

Depending on your chosen credit card provider, Stripe, PayPal or WePay will auto-deduct our commission fees and deposit your net auction funds in as little as 48 hours.

We partnered with Stripe, PayPal and WePay to process credit card payments. The typical rate is 2.9% + $.30 a transaction but varies depending on who you use. Stripe, PayPal and WePay accounts can be created from your Auction Dashboard inside CharityAuctionsToday. If you have an existing account, you can easily connect that account to your auction to collect funds.

Yes, when you use one of our prepaid plans, you have the ability to bypass credit card fees and collect cash or checks offline. If you are a company running an auction for your employees, this is a great way to use payroll deductions.

Yes. If you are running a live event, you can start the bidding online to get the bidding started and then end online bidding and bring the auction offline. We even have bid sheets you can print off that will include all online bid history.

We have live support available when you need us. Feel free to use our live chat, email support or give us a call anytime. If you would like to set up a demo or just talk, you can pick a time here.