Knowledge Base > General FAQ’s > What to Do with the Error Message “The transaction cannot be completed due to an invalid merchant configuration”
The “The transaction cannot be completed due to an invalid merchant configuration” error message is displayed when you are using PayPal and you do not have a PayPal “PRO” account.
A PayPal Pro account is one step higher than a PayPal Business account. PayPal charges $30 per month for a Pro account. If your account does not incur a monthly service fee of $30, you do not have a PayPal Pro account.
Please note, it will take several days for Pro features to be active following an account upgrade.
