Why Updating Guest Details Matters
Keeping guest information up to date ensures:
- Smooth check-in on event day
- Accurate seating assignments
- Better communication with attendees
- Proper name badges, receipts, and reports
This is especially useful when buyers purchase multiple tickets and need to assign them to different guests later.
Step 1: Log In to Your Event Dashboard
- Log in to your auction dashboard.
- Select the event where the tickets were sold.
- Go to the Tickets or Attendees section.
Step 2: Search for the Ticket Order
- Use the buyer’s name, email, or order ID to find the ticket.
- Click the Order Details or View Guest List option.
- You’ll see a list of all guests associated with the purchase.
Step 3: Edit Guest Information
- Click the Edit or Update Guest button next to the guest you want to modify.
- You can update:
- First and last name
- Email address
- Phone number
- Seating assignment (if applicable)
- Meal preferences or custom fields (if enabled)
Step 4: Save Changes
- After editing the details, click Save or Update.
- Your changes are immediately reflected in reports, seating charts, and check-in lists.
- The guest can now receive event communications if an email was added.
Step 5: Add New Guests to Unassigned Tickets
- If the buyer purchased multiple tickets but hasn’t assigned guests yet:
- Click Add Guest or Assign Ticket.
- Enter guest details and save.
- This is especially helpful for corporate sponsors or table purchases.
Step 6: Notify Guests (Optional)
- If you collect guest emails, you can send confirmation emails automatically.
- Guests can also receive updates like event reminders and check-in QR codes.
Step 7: Review the Updated Guest List
- Go to Guest List or Attendee Report to confirm updates.
- Use this list for event check-in, seating, or table assignments.
- Export it to a spreadsheet if needed.
Pro Tips for Managing Guest Info
- Encourage buyers to provide guest details early to avoid check-in delays.
- Use custom fields for dietary needs or table preferences.
- Verify email addresses for better communication.
- Keep track of changes to avoid duplicate entries.
Related Guides
- Import or Add Attendees for Live Event
- Cancel or Refund a Ticket Purchase
- How to Enable the Pre-Register Credit Card Option
- How to Design Invoices
- How to Pay Your Invoice
Frequently Asked Questions
Can I change guest names after a ticket is sold?
Yes. Admins can edit guest names and other details directly from the event dashboard at any time before the event.
Can I update multiple guests under one buyer?
Yes. If one buyer purchased several tickets, you can assign each ticket to a different guest individually.
Will updated guests receive event notifications?
Yes, if an email address is added. The guest will receive event reminders, confirmations, and check-in details.
Can I assign a guest to a specific seat or table?
Yes. You can assign or change seating from the guest detail editor to keep your seating chart accurate.
Can I bulk update guest details?
Yes. You can use the bulk actions or import tools to upload updated guest information in larger events.
Can guests update their own information?
Depending on your settings, guests may be able to edit their details through their registration link.
Will editing guest info affect reporting?
Yes. Updates are reflected in guest lists, seating charts, invoices, and attendance reports in real time.
Can I add new guests to unassigned tickets?
Yes. If a buyer hasn’t assigned guests yet, you can add their details manually at any time.
Can I export updated guest details?
Yes. You can export the attendee list with updated details to a CSV file for check-in or reporting.
Will changes affect the original buyer’s invoice?
No. The original invoice remains tied to the buyer, but guest details update separately for check-in and communication.
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