Why Offer Shipping or Pick-Up Options
Providing multiple fulfillment options improves the bidder experience and ensures smooth delivery.
- Shipping lets you reach bidders outside your local area.
- Pick-up is convenient for local supporters and saves on costs.
- Offering both options allows bidders to choose what works best for them.
Step 1: Log In to Your Auction Dashboard
- Log in to your CharityAuctionsToday admin account.
- Select the event where you want to enable shipping or pick-up.
- Go to Event Settings or the Invoices & Payments section.
Step 2: Locate Shipping and Pick-Up Settings
- Scroll to the Fulfillment Settings or Shipping Options section.
- You’ll see options to enable shipping, pick-up, or both.
- This determines what choices bidders will see after they win an item.
Step 3: Enable Shipping
- Toggle Shipping ON.
- Add your shipping details, such as:
- Flat rate per item or invoice
- Variable rates depending on weight or destination
- Shipping instructions or deadlines
- Save your settings.
✅ Pro tip: Include estimated shipping timelines to manage bidder expectations.
Step 4: Enable Pick-Up Option
- Toggle Pick-Up ON.
- Add the pick-up location, dates, and times.
- Include clear instructions such as parking, ID requirements, or contact info.
- Save your settings.
Step 5: Communicate These Options to Bidders
- Add shipping and pick-up details to:
- Item descriptions
- Auction Terms & Conditions
- Bidder confirmation emails
- Transparency helps avoid confusion and disputes after the auction closes.
Step 6: Manage Orders After the Auction
- When the auction ends, winning bidders can choose shipping or pick-up.
- Admins can view and manage their selections in the Invoices tab.
- If shipping is selected, apply shipping charges (flat or custom).
- If pick-up is selected, mark the item as picked up after collection.
Pro Tips for Smooth Fulfillment
- Offer both options to maximize bidder participation.
- Set clear deadlines for pick-up to avoid storage issues.
- For shipping, use trackable methods to reduce lost packages.
- Clearly display all additional costs.
- Follow up with winning bidders to confirm fulfillment status.
Related Guides
- Can I Charge Additional Credit Card Fees or Shipping Charges
- How to Add Terms and Conditions to Your Auction
- Sorting and Printing Invoices
- How to Pay Your Invoice
- How Will I Be Notified If I’m Outbid on an Item
Frequently Asked Questions
Can I offer both shipping and pick-up?
Yes. You can enable both options so bidders can choose how they want to receive their items after winning.
Can I charge shipping fees?
Yes. You can set a flat shipping fee or calculate costs manually on winning invoices before charging the bidder.
Where should I list shipping or pick-up details?
Include the information in your event terms, item descriptions, and bidder communications to avoid confusion.
Can I customize pick-up locations?
Yes. You can enter specific addresses, dates, and times to fit your organization’s logistics plan.
Can bidders change their shipping or pick-up choice later?
Yes. Admins can manually adjust fulfillment methods on an invoice if changes are requested.
Do I need to offer shipping?
No. You can offer pick-up only if your auction is targeted to a local audience.
How do I manage shipping charges on invoices?
You can add shipping as a line item on the invoice and charge it along with the winning bid amount.
Can I track shipped items?
Yes. You can use your preferred carrier and manually note tracking numbers in your fulfillment records.
Should I charge for local pick-up?
No. Pick-up is typically free, but you can add handling fees if your organization chooses to.
What happens if bidders don’t pick up their items?
Include clear policies in your terms and conditions for unclaimed items, including deadlines and contact instructions.
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