Why Use the Delay Credit Card Charge Feature
This feature is useful if you want to:
- Review invoices and winning bids before processing payments
- Combine multiple invoices for a single bidder
- Allow bidders to update their payment method before charging
- Prevent accidental or premature charges
If disabled, credit cards on file are automatically charged at auction close.
Step 1: Log In to Your Dashboard
- Log in to your auction admin dashboard.
- Select the event where you want to manage the setting.
- Go to Payment Settings.
Step 2: Find the Delay Credit Card Charge Option
- Scroll to the section labeled “Credit Card Settings” or “Checkout Preferences.”
- Look for “Delay Credit Card Charge” or a similar toggle option.
Step 3: Enable the Feature
- Turn the toggle ON to delay credit card charges.
- This means winning bidders’ cards will not be charged automatically at the end of the auction.
- You can later review and charge invoices manually from the Orders or Invoices section.
Step 4: Disable the Feature (Optional)
- Turn the toggle OFF to automatically charge cards on file when the auction ends.
- This option is ideal if you want a fully automated checkout process.
Step 5: Save Your Changes
- Click Save or Update Settings to apply the change.
- Your new payment setting takes effect immediately.
Step 6: Manual Charging (If Enabled)
If the feature is enabled, follow these steps after the auction ends:
- Go to Invoices or Orders.
- Review winning bids and totals.
- Click Charge Card on File for each invoice or use bulk charge if available.
Pro Tips for Using This Feature
- Ideal for large auctions or events with multiple item winners.
- Double-check invoices before charging to avoid refunds or disputes.
- Communicate with bidders if you plan to charge cards manually.
- Keep the feature disabled if you prefer fully automated payments.
Related Guides
- Require Credit Card Pre-Registration Before Bidding
- How to Pay Your Invoice
- Sorting and Printing Invoices
- Manually Assigning Winners
- How to Send a Copy of an Invoice Receipt
Frequently Asked Questions
What does the Delay Credit Card Charge feature do?
It allows you to review and manually charge winning bidders’ credit cards instead of charging automatically at auction close.
When should I enable delayed charges?
Enable this feature if you want to review invoices, combine orders, or wait before charging cards.
What happens if the feature is disabled?
All winning bidders with cards on file will be charged automatically at the end of the auction.
Can I charge all bidders at once after the event?
Yes. You can manually charge invoices individually or in bulk through the Orders or Invoices section.
Can bidders still pay manually if the feature is on?
Yes. Bidders can log in and pay manually if charges are delayed, giving them flexibility.
Does this affect pre-registered credit cards?
No. Bidders still need a card on file if required. The only difference is when the charge occurs.
Can I enable or disable the feature mid-event?
Yes. You can change this setting at any time, but it will only apply to future transactions.
Will delayed charging affect reporting?
No. Reporting is updated once payments are processed, whether charges are automatic or manual.
Can I still refund charges if I delay them?
Yes. Refunds are always available, but delaying charges gives you more control upfront.
What’s best for most events: enable or disable?
Most events keep it disabled for automatic checkout. Large or complex events often enable it for more control.
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